Frequently Asked

A decorative art form that is executed primarily via needle and thread. The term embroidery alone encompasses a variety of forms such as hand embroidery, cross-stitch, and our niche – machine embroidery.

Machine embroidery offers superb precision and detailing. It shines at producing clean, textured effects in designs, and oftentimes adds an elegant touch to the item being embroidered.

The effort – and hence, pricing – for embroidery varies tremendously across requests.

These factors influence our pricing for every job that comes our way:

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• Material or object handling

• Digitizing requirements

• At-the-machine embroidery

• Post-production handling

But yes, we understand you’ll still have to estimate costs on your end, so here are some examples:

• $5 per pc / text only / 20 pcs of tshirts

• $6.50 per pc / corporate logo /  30 pcs of uniforms

• $15 per pc / single-line text embroidery / single piece bath towel

Most embroidery factories adopt a pricing rate based on the embroidery design’s total stitch count, but that only considers how quickly a design is embroidered out at the machine. We prefer to take into account the many other steps in the whole process, pricing our service based on the whole effort that’s required for your unique request. A small design does not necessarily translate into a lower price, and a large size does not necessarily mean it’ll cost much more.

For a more accurate quotation, we’ll require you to furnish us with details including a graphic sample, embroidery size, a photo of your item(s) to be embroidered, as well as the estimated quantity.

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You may email us at hello@shepha.co, send a WhatsApp text to +65 8950 3342, or drop us a note via our contact form.

For text-based embroidery (or logos with text), we’ll require the name of your font. You can also send us the OTF / TTF font file if it is a custom font.

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For graphic-based embroidery, we’ll require a JPG or PNG image.

Allow 2-3 working days for simple requests such as text embroidery, and longer for larger quantities and special projects.

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We apologise for not being able to accommodate same-day requests. If you need an item embroidered urgently, you may courier your item to us as soon as you can, and we will be happy to help you arrange a return courier once we are done.

We’re equipped to handle the majority of textile-based materials, and we’ve embroidered on thin and delicate ones like silk and linen, to thicker ones like vegan leather.

For text-based embroidery:

Minimum size for legibility is dependent on the font chosen (avg. 8 mm height). For example, a font with a larger x-height will be more legible at 6mm than one with a smaller x-height.

Graphics (anything that isn’t text):

Solid lines and solid fills are ideal, while gradients, shading, dotted lines and small specks of colour, while not impossible, are less ideal for machine embroidery.

Items that cannot be laid flat cannot be directly embroidered. If you are unable to isolate a single layer of fabric and press it flat on your ironing board (imagine that your iron can only press on one layer of the fabric), then it is most likely unsuitable for direct machine embroidery. You can, however, consider an iron-on patch as an alternative solution.